Updated April 1, 2022
We have updated our retail store hours so that we are able to focus on growing quality orchids but also be open to our many loyal customers. We'll now be OPEN on WEDNESDAYS & FRIDAYS from 10:00am-3:00pm, taking a short break for lunch between 12:00-12:30.
These new public hours allow us to ship & fulfill orders for our vendors & customers at the beginning of the week. At the end of the week, we can engage with those who come to see us to share in the love or orchids. We hope that although our store hours are limited that we are able to provide the best experience if you do choose to visit us.
Updated December 21, 2021
Happy Holidays! Our staff has worked hard this year and we are taking a short break for family time. Our retail store will be closed from Dec. 23-Jan. 3. During this closure customer support will be available between Dec. 27-29 from 10:00am -4:00pm HST via email and phone to answer any questions. Email is the best way to get in contact with us during this break. Email will be checked periodically & we will get back to you as soon as possible. We hope you are having a joyous holiday season!
Updated April 16, 2021
As our state continues to open up to travel & visitors, the health & safety of our staff is very important to us. In keeping everyone safe, our staff is being given the chance to get vaccinated. Our customer service phone lines will be unavailable on Monday, April 19 and our retail store will be closed on Tuesday, April 20. Email is the best way to get in contact with us if you need assistance. Email will be checked periodically throughout the day & we will get back to you as soon as possible. We anticipate everything to go well and for us to resume normal operating hours on Wednesday.
Updated November 20, 2020
We appreciate all the support from our customers & guests. This holiday season, we wanted to also show appreciation to our staff by giving them a few extra days off to spend time with family.
For Thanksgiving, our business operations will be closed on Thursday, November 26 AND on Friday, November 27.
In December, our store hours will also be modified to allow for fulfillment of orders as our staffing is limited this season. Our physical retail store will be open on FRIDAY's ONLY - Dec. 3, 11 and 18. We will be closed on Thursday, December 24 & December 25 as well as on New Year's Eve, December 31 and January 1.
Updated September 8, 2020
In recent weeks, our island has had an increase in coronavirus cases. We will continue to monitor the rise in cases to ensure the safety of our staff & guests.
As of Tuesday, Sept 8, our retail store remains open with temporary hours. The store is open on Tuesdays and Fridays from 10am-3pm, with an hour break mid-day. We are closed from 12pm-1pm for lunch and disinfecting all high touch surfaces.
Our seating area in the garden is closed as well as access to our restrooms. We apologize for the inconvenience.
If there is an immediate change in our store hours, we will also post it on Facebook. Stay safe everyone!
Takeshi & Corinne
Updated June 10, 2020
Thank you all for your patience while we continue to navigate the best way for us to safely serve our customers and reopen our retail store to the public.
As of Tuesday, June 16, our retail store will be open with temporary hours. The store will be open on Tuesdays and Fridays from 10am-3pm, with an hour break mid-day. We will close from 12pm-1pm for lunch and disinfecting all high touch surfaces.
We have made modifications to the layout of our garden showroom area. At this time, our seating area in the garden is closed as well as access to our restrooms. We apologize for the inconvenience.
Following our state's guidelines, all customers must wear a mask upon entry as well as sanitize their hands. A hand sanitizing station will be set up at the entrance. We look forward to welcoming in our customers back again!
Takeshi & Corinne
Updated May 11, 2020
Hawaii Island's newest proclamation states that "Florist, nursery, plant sales. Sales should be conducted remotely, electronically, or by appointment. Delivery services or pick up service outside of the business may be conducted as long as social distancing requirements are maintained."
As of today, we will be accepting local orders via phone or online for contactless pick up. You will need to make payment prior to order pick up as we will not be accepting payment in person. Our website will allow you to select shipping or store pick up. It will also allow you to select the date and time you would like to pick up your order. You will receive an email once your order is in process. Please adhere to your time slot as much as possible to follow social distancing rules & for the safety of others. Modified days of pick up will be between the hours of 10:00am - 4:00pm Monday, Tuesday, Wednesday & Friday. Your order will be ready and left right outside our main doors for pick up at your designated time.
Our showroom and store will remain closed to public entry for the time being. As we are notified of the next phased opening we will keep you updated.
Takeshi & Corinne Akatsuka
Updated May 2, 2020
Our state has extended our "stay-at-home" order for all residents through May 31. As coronavirus cases continue to decline here, there will be a slow opening of businesses. We continue to operate our greenhouses and maintain our orchids & tea plants. However, our retail store and showroom will remain closed until further notice.
We will continue to fulfill all online orders as they are received. Customer service staff is limited and the best way to reach us for support is to email us at info@akatsukaorchid.com. If there are any changes, we will post them here and via social media.
Tuk-Tuk Thai food truck is temporarily operating at an off-site location due to our store's closure. Please give them a call at 808-936-4684 regarding their hours of operation.
Takeshi & Corinne Akatsuka
Updated March 26, 2020
Our state has mandated a "stay-at-home" order for all residents through April 30. Since we are in the agriculture business, we are still considered essential at this point which allows us to come into take care of our orchid, tea and poha plants.
With this order in place, our retail store and showroom will remain closed until April 30 or until further updates are made. As long as we are able to be here tending to our plants & crops, we will fulfill all online orders as they are received. If there are any changes, we will post them here and via social media.
As of today Tuk-Tuk Thai Food Truck will be CLOSED until further notice. Check back with us or please give them a call at 808-936-4684 regarding updates to their hours of operation.
These are very challenging & unimaginable times for all of us. Please take care of yourself and your loved ones.
Takeshi & Corinne Akatsuka
Updated March 19, 2020
In the over 40 years of doing business we have never encountered as challenging of times as these brought on by the coronavirus. In watching events unfold across the world & in our own country, we knew we needed to be proactive.
In response to the ever-changing situation, we will be following the recommendations by our state officials to do our part in preventing the spread of the novel coronavirus. We will be closing our retail store & showroom to the public until Tuesday, March 31.
We will operate our greenhouse growing facility with limited staff as our orchids cannot be cared for remotely. Our staff will continue to practicing proper hygiene techniques and “social distancing” when working to ensure the health & safety of everyone.
Please be advised that Tuk-Tuk Thai Food Truck will continue to operate from 11am-5pm, Tuesday -Saturday for take-out orders. They will be CLOSED and on vacation from April 7-May 11. Please give them a call at 808-936-4684 regarding their hours & any closure information.
Continue to stay in contact with us through our website and social media. We will post updates when available.
Thank you for your support and we look forward to seeing you when we’re open again. Take care everyone!
Takeshi & Corinne Akatsuka